What Data We Delete

When you request data deletion, we will remove the following information from our systems:

Personal Information

  • • Name and contact details
  • • Email addresses
  • • Phone numbers
  • • Account credentials
  • • Profile information

Financial Data

  • • Payment information
  • • Billing addresses
  • • Transaction history
  • • Topup records
  • • Package preferences

Usage Data

  • • Activity logs
  • • Device information
  • • IP addresses
  • • Browser data
  • • Analytics information

Communication Data

  • • Chat histories
  • • Support tickets
  • • Email communications
  • • Feedback and reviews
  • • Marketing preferences

Data We Must Retain

Due to legal and regulatory requirements, some data may need to be retained for specific periods:

Legal Compliance

Financial transaction records may be retained for up to 7 years for tax and regulatory compliance.

Fraud Prevention

Certain security-related data may be retained to prevent fraud and protect other users.

Dispute Resolution

Data necessary for resolving disputes or legal claims may be retained until resolved.

Request Data Deletion