Last updated: February 16, 2025
Welcome to Arzan . We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application and topup services.
By using Arzan, you agree to the collection and use of your information in accordance with this policy. We specialize in providing mobile recharge services across multiple countries with a primary focus on Afghanistan operators. If you do not agree with this Privacy Policy, please do not use our Services.
We collect personal information that you provide when you register or interact with our Services:
We use Google Sign-In and Firebase Authentication to secure your account. When you sign in, we may collect:
We automatically collect information about your use of our Services:
All user data, including authentication details, is securely stored in Google Firebase. We implement comprehensive security measures to protect your information:
End-to-end encryption for data transmission and industry-standard protocols for data at rest.
Firebase implements robust security protocols with regular security updates and monitoring.
Strict access controls ensure only authorized personnel can access your data.
Continuous security monitoring and updates to keep your data safe from threats.
We do not sell, rent, or share your personal data with third parties, except in the following circumstances:
We share necessary information with mobile network operators to process your topup requests, especially with Afghanistan operators and international partners.
We may share limited data with Google Firebase for authentication and data storage, and with trusted payment processors.
We may disclose information when required by law, court orders, or to detect and prevent fraud, cyber threats, or unauthorized activities.
To protect our users' rights, safety, and the integrity of our services from fraudulent or harmful activities.
You have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Access, update, or correct any inaccurate or incomplete information.
Request deletion of your personal information and account data.
Withdraw consent for data collection and opt-out of marketing communications.
If you want to delete your Arzan account and associated data, you have two options:
If you cannot delete your account through the App:
We retain user data only for as long as necessary to provide our services. If your account remains inactive for 24 months, we may delete your data automatically.
Certain data may be retained for legal, security, or compliance purposes, such as:
Arzan is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child has provided personal information, we will delete it immediately and terminate the account.
We may update this Privacy Policy from time to time. Any changes will be posted within the App and on this page, and we will update the "Last updated" date. If significant changes are made, we will notify users via email or in-app notifications. We encourage you to review this Privacy Policy periodically for any changes.